Account Supervisor

Salary: Negotiable

Department: Planning & Account

Company: Fanscom

Application deadline: 12/06 — 31/07/2024

Job description


Fanscom is a member of YouNet Group - The leading SocialTech Group creating value for enterprises by applying Social Technologies in a variety of business areas including sales, marketing, and operations.

We are an energetic & passionate Digital Creative agency that offers Full-integrated advertising & communication services. We believe that our mission is not only to be the bridge connecting brands with its own Fans, but also provide a strong Communication journey that turns audiences to customers, customers to fans and fans to advocates, and ultimately to impact Business Issues for Clients. 



Client Servicing:

    • Manage the day-to-day relationship with clients, building and maintaining strong working relationships so that they trust and value your opinions.
    • Liaise with clients regularly – responding to briefs, attending meetings, status reporting, information seeking & researching, managing milestones and approvals, including handle daily task with client.
    • Manage client expectations and satisfaction on high standards on every campaign.
    • Collaborate with internal team to develop plan and lead presentations, including delivering effective jobs pitching with teams.
    • Take responsibility, supervise and deliver end-to-end digital campaign and project performance as presented, giving the best results.

Project Management:

    • Monitoring campaign and project performance, timelines, human resources, budgets and report on these regularly to the Line Manager.
    • Identifying and resolving issues before they arise at your level.
    • Work collaboratively with other internal teams, including Planning, Creative, Community, Media, and other Social Listening Companies in YouNet Group (Buzzmetrics, YouNet Media) to ensure the best result for client(s).
    • Control project P&L to ensure the required profitability for Agency including handle paperwork of the handled jobs.
    • Develop case studies that build the agency’s credentials and reputation.

Team Development:

    • Effectively supervise and guide team members qualified for company business needs such as assigning jobs, managing team workload and performance, and giving feedback to team members in a timely manner periodically.
    • Deliver training and coaching to team members to enhance their skills and knowledge in client service, project management, and team management.



    • Minimum of 4+ years of experience in marketing, advertising, or communications, with knowledge of integrated communication. 
    • Having experience in the Mom & Baby field is a plus.
    • Previous position: Account Supervisor/Senior Account Executive
    • Good account management skills that is built on a keen understanding of marketing, and brand-building; strong knowledge and experience of Digital platforms (Creative, Social Content, Social Media, KOL/Community, Social Listening…)
    • Excellent multi-tasker with an eye for detail and follow-through.
    • Excellent people skills, strong interpersonal skills, and a team player.
    • Accept changes, and challenges; be able to work well under pressure.
    • Has the ability to work independently and supervise a team of 1-2 Account Executives/Senior Executive/Account Intern.
    • Good written and oral communication skills, presentation skills (both Vietnamese & English)
    • Effective team management capabilities. Ability to manage your own workload and supervise the work of others concurrently. 
    • Professionalism.



    • 13th month salary, annual bonus.
    • Premium healthcare insurance.
    • 12 days of annual leave & 5 days of sick leave.
    • Performance appraisals and promotions every year.
    • Standard health check.
    • Company trip, Year-end party, Team building.
    • Occasion-based offerings: Birthday, wedding, maternity,…
    • Parking support.
    • Work equipment (PC / laptop).
    • Free in-house entertainment facilities: foosball, book tree, coffee, and snacks.

Application form

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