YouNet is the leading SocialTech Group creating value for enterprises by applying Social Technologies in a variety of business areas including sales, marketing, and operations.

Since 2009, YouNet Group has always been a pioneer in applying social intelligence and technology in the field of sales, marketing, and operations to  bring about comprehensive business performance for customers in Vietnamese and international markets.

With the majority of clients being multinational companies and large-scale Vietnamese companies (most of our clients appear in the Fortune 500 and VNR500 lists), YouNet Group has uncountable industry practices related to business operations. As a result, we have extensive experience  in providing strategic solutions for customers to adapt to the global 4.0 digital trend. 

Currently, we are looking for one IT Helpdesk. Join us to write your own success stories!

RESPONSIBILITIES:

• Support in resolving issues related to computer networks (LAN, WAN) and telephony systems (VoIP).

• Assist with installation and deployment of end-user applications such as MS Office, Google Workspace, Adobe Photoshop, Illustrator, Acrobat Reader, Foxit, Unikey, etc.

• Install user operating systems including MacOS, Windows, Linux/Ubuntu, etc.

• Manage user accounts in the Active Directory system.

• Maintain company-assigned assets and equipment, and update any changes promptly in the asset management system.

• Propose purchases, replacements, inventories, and disposal of technological equipment, machines, and software for management approval.

REQUIREMENTS:

• College or University degree in Information Technology or Telecommunications.

• Over 1 year of experience in end-user support.

• Experience in installing and troubleshooting multiple operating systems: Windows, MacOS, Linux (Redhat, Ubuntu, CentOS).

• Optional:

  • Experience using IT Service Desk tools such as Jira, GLPI, ServiceNow, etc.

  • Proficient in office software: Google Workspace, Microsoft Office 365 (Word, Excel, PowerPoint), Power BI, etc.

  • Experience in setting up camera systems and access control systems.

  • Experience in setting up LAN and WiFi Mesh networks.

  • Familiarity with AI tools that support work such as ChatGPT, Microsoft Copilot, Google Gemini, Grok, etc.

  • Possessing certifications like MCSA, CCNA, LP1, VCA/VCP is an advantage.

Skills Required:

• Ability to work independently and in teams.

• Attention to detail and thoroughness in work.

• Good communication skills.

• Organizational skills.

• Time management skills.