Senior Account Manager

Salary: Negotiable

Department: Planning & Account

Company: Mango Digital

Application deadline: 05/12 — 31/12/2022


Job description

ROLES & RESPONSIBILITIES

ACCOUNT: 70%

Client Services

    • Continuously strengthen the relationship between Mango Digital with clients and business partners and enforce the agency’s culture and values.
    • Manage the day-to-day relationship with clients, building and maintaining strong working relationships so that they trust and value your opinions.
    • Liaise with clients regularly – responding to briefs, attending meetings, status reporting, information seeking & researching, managing milestones and approvals.
    • Manage client expectations and satisfaction on high standards on every campaign.
    • Give good strategic advice to clients based upon keen understanding of marketing, brand-building; strong knowledge and experience of Digital platforms.
    • Leading a team to provide the utmost level of client service.

Project management

    • Collaborate with internal team to develop plan and lead presentations.
    • Account-manage and deliver end-to-end digital campaign and project performance.
    • Monitoring campaign and project performance, timelines, human resources and budgets and report on these regularly to the Account Director/Managing Director.
    • Identifying and resolving issues before they arise.
    • Completing projects to a specific schedule and within an agreed budget & KPI.
    • Using your communication skills to push clients, and the internal team, creatively and strategically.
    • Work collaboratively with other internal teams, including Planning, Creative, Community, Media and other Social Listening Companies in YouNet Group (Buzzmetrics, YouNet Media) to ensure the best result for client(s).
    • Control project P&L  to ensure the required profitability for Agency.
    • Develop case studies that build the agency’s credential and reputation.

Team development

    • Developing team members qualified for company business needs such as assigning jobs, managing team workload and performance, giving feedback to team members in a timely manner periodically.
    • Deliver training and coaching to team members to enhance their skills and knowledge in client service, project management, and team management.
    • Inspiring all the relevant teams, and solving everyone’s difficulties; listening to team member. difficulties and motivating them; giving recognition for good performance as well as managing poor performance.

BUSINESS: 30%

Current Client

    • Gaining trust and maintaining good relationships aim to promote the expansion of business with existing clients.
    • Creating opportunities to grow business in terms of revenue on assigned accounts.
    • Consulting client to the right direction based on agency’s capabilities and client’s need.

New Client

    • Supporting Account Director & Managing Director to approach new clients for selling.
    • Acquiring new clients and new services for the agency is PLUS.

 

Report to: Head of Account/Managing Director

Promotion: Can be promoted to Associate Account Director, Account Director

Benefit: Basic Salary, 13th month Salary, KPI Bonus

 

REQUIREMENTS

Experiences & Knowledge:

    • At least 8 years digital agency experience in the same scope of work.
    • Great account management skill that is built on keen understanding of marketing, brand-building; strong knowledge and experience of Digital platforms (Creative, Social Content, Social Media, KOL/Community, Social Listening…).
    • Significant experience in professional client relationship management.
    • Excellent project management skills, with experience of managing budgets, human resources and schedules.
    • Ability to manage multiple projects at a time while paying strict attention to detail and budgetary restraints.
    • Has ability to work independently and supervise a team of 3-4 Account Executives/Senior Executive, Account Supervisors.

Skills:

    • Excellent written and oral communication skills, presentation skill (both Vietnamese & English).
    • Effective team management capabilities. Ability to manage your own workload and supervise the work of others concurrently. 
    • Good team working skills and the confidence to lead and motivate a team (not only Account team but whole project team also).
    • Good analytical and organizational skills as well as communication skills.
    • A persuasive and confident approach to creative projects.

Personality:

    • Proactive, positive attitude, creative thinking, strong problem solving/ troubleshooting  skills, willing to learn, adapt and operate with a dynamic and fast moving working environment.
    • Be able to perform under high pressure to meet deadlines and demanding targets.

 

BENEFIT

    • Salary Package for 3 years
    • 13th month salary, annual bonus.
    • Premium healthcare insurance
    • 12 days of annual leave & 5 days of sick leave
    • Performance appraisals and promotion every year
    • Standard health check
    • Company trip, Year end party, Team building
    • Occasion-based offerings: Birthday, wedding, maternity,…
    • Parking support
    • Equipment for work (PC / laptop)
    • Free in-house entertainment facilities: foosball, book tree, coffee and snack.

More information about Mango Digital:

1. Mango Digital‘s Credential

2. Trendvertising Handbook

Application form

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