ABOUT YOUNET MEDIA

YouNet Media, a member of YouNet Group, is a leading Social Media & E-commerce Intelligence company for Marketing Systems.

The company helps organizations improve marketing decision quality through continuous intelligence, market signals and operational visibility across social and commerce environments.

By combining social listening, commerce intelligence, content intelligence and operational analytics, YouNet Media enables brands and agencies to monitor market dynamics, optimize marketing activities and adapt continuously to market changes.

Leveraging platforms and intelligence infrastructure across the YouNet ecosystem, YouNet Media transforms measurable signals into operational intelligence and measurable business impact

We are looking for a Product Support Executive to join our team!

ROLES & RESPONSIBILITIES

1. User Support & Ticket Handling

• Receive, track, and handle user requests via Service Desk (1st level support).
• Analyze issues, clarify user requirements, and provide accurate responses.
• Escalate complex issues to related teams (Data / Tech / Product) when needed.
• Coordinate meetings or calls with internal teams and clients for case resolution.

2. Data Support & Preparation

• Support data checking, data extraction, and basic data validation for client use cases.
• Prepare and organize datasets to support AI training, analytics, or reporting needs.
• Ensure data accuracy and consistency before delivery.

3. Product & System Understanding

• Continuously learn and stay updated on product features, workflows, and updates.
• Guide users on how to effectively use the system and interpret data.
• Create and maintain user guides, FAQs, and internal documentation.

4. Issue Tracking & Improvement

• Log, track, and follow up bugs or system issues until resolution.
• Provide structured feedback to Product Support Leader about recurring issues or improvement opportunities.
• Support product enhancement by sharing user insights and common pain points.

5. Knowledge Sharing

• Participate in internal training sessions.
• Support onboarding and training for users when required.

REQUIREMENTS

Education

• Bachelor’s degree in any major (Business, Data is a plus).

Skill

• Strong interest in data, analytics, and systems.
• Basic understanding of data structure, dashboards, or reporting systems.
• Good communication skills and willingness to support users.
• Comfortable working with Excel / Google Sheets (filtering, formulas, basic analysis).
• Familiarity with using basic AI tools (such as ChatGPT, Gemini, Claude, etc.) to assist with data classification, routine tasks, and daily support.
• Experience using BI tools such as Looker Studio, Power BI, or similar.

Experience

• Experience working cross-functionally with Product, Tech, or Data teams.                       

Others

• Positive attitude, eagerness to learn, and growth mindset.
• Able to work independently and collaboratively in a fast-paced environment.
• Logical thinking, attention to detail, and problem-solving mindset. 

BENEFITS

• Basic salary, 13th salary and Bonus
• Premium healthcare insurance
• 12 days of annual leave & 5 days of sick leave
• Performance appraisals and promotion every year
• Standard health check
• Company trip, Year end party, Team building
• Occasion-based offerings: Birthday, wedding, maternity, …
• Parking support
• Equipment for work (PC / laptop)
• Free in-house entertainment facilities: foosball, book tree, coffee and snack   

Working hours: Monday - Friday, 8:30 AM – 12:00 PM, 13:30 PM – 18:00 PM

Location: 2nd Floor, Lu Gia Plaza, 70 Lu Gia, Phu Tho Ward, HCMC