ABOUT YOUNET AM

YouNet AM is a member of YouNet Group - The leading SocialTech Group creating value for enterprises by applying Social Technologies in a variety of business areas including sales, marketing, and operations.

YouNet AM was built to become the leading agency in Advocacy Marketing based on Social Data Platforms which are Social Listening & Social Influencer.

With advanced social data & insights, we truly understand what motivates, inspires, and excites communities, then provide results-driven marketing solutions and maximize our client’s ROI.

We are looking for an experienced Head Of Account Management, who will manage resources, build & develop processes needed to service projects, build strategic account operational plans and balance the expectations of clients with the execution of work.

ROLES & RESPONSIBILITIES

Account Operations Management

Execute the company‘s business target annually:

Get involved in the annual business planning process.
Define strategy & lead the department to achieve the company‘s target revenue & project‘s P&L by winning clients satisfaction.
Get involved in innovation projects for business‘ long-term growth.

Account Operations Management:

Define/manage/optimize working processes to ensure the projects‘ operations effectiveness of internal & external departments.
Understand and ensure the client‘s strategy is well executed.
Cost management including internal and 3rd party costs, ensure the project‘s margin.
Client‘s happiness tracking & management.

Department management & development

Build & develop internal processes for excellent account operations.
Clear R&R (role and responsibility) of each member in the team, in the project, and in the company.
Understand and support members to perform according to account management KPI set & annual target.
Train, re-train, or request the company to train members with specific skill sets or knowledge.
Pioneer leading innovation projects at dept level. Be exemplary for a proactive and disciplined attitude.

Benefit: Basic salary, 13th-month salary, Bonus
Report to: Vice Director
Promotion: Can be promoted to Operations Director/Managing Director...

REQUIREMENTS

Knowledge

Advanced Social Media Marketing.
Advanced Business English - 4 skills.
Digital marketing models and tactics.
To be equipped: business planning & P&L management.

Skills

Customer intelligence: ability to analyze & drive customer purchasing insights.
Excellent written and oral communication skills.
Excellent presentation skills.
Effective team management capabilities.
Strong problem-solving/troubleshooting skills.
Strong leadership & people management skills.

Experiences

At least 5-7 years working experience in a Digital agency and 2-3 years in the Account Manager position.

Personality

Innovative, flexible, strategic thinking.
High sense of judgment & responsibility.
Possesses a high level of reliability, integrity, and personal ethics.

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