ABOUT YOUNET MEDIA

YouNet Media, a member of YouNet Group, is a leading Social Media & E-commerce Intelligence company for Marketing Systems.

The company helps organizations improve marketing decision quality through continuous intelligence, market signals and operational visibility across social and commerce environments.

By combining social listening, commerce intelligence, content intelligence and operational analytics, YouNet Media enables brands and agencies to monitor market dynamics, optimize marketing activities and adapt continuously to market changes.

Leveraging platforms and intelligence infrastructure across the YouNet ecosystem, YouNet Media transforms measurable signals into operational intelligence and measurable business impact

We are looking for an IT Business Analyst to join our team!

ROLES & RESPONSIBILITIES

• Join requirement sessions with stakeholders to understand the business context and clarify needs.
• Break needs down into flows, business rules and edge cases. Use data (SQL, Excel/Google Sheets/Monitoring Dashboard) to verify metrics and find root causes.
• Write and maintain functional specifications: business rules, edge cases, UX requirements, user stories and acceptance criteria, dependencies and impact analysis. Keep the shared glossary / product context up to date.
• Build prototypes with AI tools or Figma to show user flows, and keep them in sync with the specifications.
• Resolve review findings on your specifications before handing them off to the development team.
• Work directly with development team (Data, App, AI, QC, Support): communicate requirements, answer questions during the sprint and update specifications from their feedback.
• Join backlog refinement, track the progress of assigned tasks and check sprint output against the requirements.
• Use AI in daily work following the team's AI workflow, review AI output before using it, and give feedback on prompts and templates.

REQUIREMENTS

Education

• Bachelor's degree in any major. IT, Information Systems, Business or Data is a plus.

Skill

• Requirement analysis: breaks an unclear request down into flows, business rules and edge cases. Ask questions to find the root cause.
• Stakeholder & communication: works directly with business stakeholders, Dev and QC to clarify, confirm and communicate requirements. Follow up on open questions until they are resolved.
• Facilitation, negotiation and problem resolution skills.
• Writes clear, well-structured requirement documents.
• Data: SQL and Excel/Google Sheets to check and analyze data. Measures feature results after release.
• Technical understanding: knows how a web product works (frontend, backend, API, database) and can read a data model. Coding is not required.
• Prototyping: builds prototypes with AI tools (Claude Code, Cursor, v0, Lovable, Bolt) or Figma to present and validate user flows.
• AI-native working: uses AI tools (ChatGPT, Claude, Gemini, Copilot, etc.) in daily BA work for real deliverables. Gives AI proper context: source documents, templates, glossary, constraints.
• AI output review: checks AI output against the source. Flags missing information and does not let AI invent business rules or numbers.

Experience

• 1–3 years as a Business Analyst, or in a related role (QC, Data Analyst, PO Assistant) where you wrote requirements for software products.
• Has written user stories, acceptance criteria and business rules that Dev and QC actually used.
• Has worked in an Agile/Scrum team and joined backlog refinement and sprint activities.
• Open to working in an AI-first process, where the BA leads the conversation with AI and approves each step before moving on.

Strong plus

• Hands-on with AI agent tools in an editor (Claude Code, Cursor, Codex, Copilot Agent).
• Has built reusable prompts, templates or custom assistants (Custom GPTs, Claude Projects/Skills, Gems) for a team process.
• Has worked on AI/LLM product features: classification, labeling ground truth, measuring accuracy.

Plus

• Comfortable with Markdown, Git and a docs-as-code workflow.
• Gherkin (Given/When/Then) for acceptance criteria.
• Domain knowledge in social media, social listening, marketing analytics or e-commerce data.
• Python for data analysis.

Optional

• Share one example of how you used AI in a BA deliverable: what you asked AI to do, what you checked or corrected, and the final result.
• Share a demo of your work if possible, such as a prototype, a specification or a portfolio link.

BENEFITS

• Basic salary, 13th salary and Bonus
• Premium healthcare insurance
• 12 days of annual leave & 5 days of sick leave
• Performance appraisals and promotion every year
• Standard health check
• Company trip, Year end party, Team building
• Occasion-based offerings: Birthday, wedding, maternity, …
• Parking support
• Equipment for work (PC / laptop)
• Free in-house entertainment facilities: foosball, book tree, coffee and snack

Working hours: Monday - Friday, 8:30 AM – 12:00 PM, 13:30 PM – 18:00 PM

Location: 2nd Floor, Lu Gia Plaza, 70 Lu Gia, Phu Tho Ward, HCMC