ABOUT YOUNET MEDIA

YouNet Media, a member of YouNet Group, is a leading Social Media & E-commerce Intelligence company for Marketing Systems.

The company helps organizations improve marketing decision quality through continuous intelligence, market signals and operational visibility across social and commerce environments.

By combining social listening, commerce intelligence, content intelligence and operational analytics, YouNet Media enables brands and agencies to monitor market dynamics, optimize marketing activities and adapt continuously to market changes.

Leveraging platforms and intelligence infrastructure across the YouNet ecosystem, YouNet Media transforms measurable signals into operational intelligence and measurable business impact.

ROLE PURPOSE

Lead Client Partnership function to maximize long-term value from existing clients by driving account growth, ensuring service excellence and building a stronger, healthier business operation over time.

KEY RESPONSIBILITIES

1. Client Growth & Account Management

Own overall health and growth of existing client portfolio.

Drive growth across:

• • • Retention and renewal
    • Upsell opportunities
    • Strategic account development.

2. Team Leadership

Lead and coach Client Partnership team to strengthen account ownership, business capability and execution quality

Support team in handling complex client situations and critical business cases.

3. Service Quality & Delivery Management

Ensure consistently strong service quality across all managed accounts

Work closely with internal teams to resolve delivery issues and maintain execution quality

Monitor client satisfaction and identify potential business risks.

4. Process & Operational Improvement

Continuously improve service standards, internal processes and team effectiveness to support sustainable business growth.

WHO WE ARE LOOKING FOR

Experience

• • 10+ years in Client Service, Account Management, Customer Success or related client-facing commercial roles

  • At least 4  years of team management experience

  • Strong track record managing key accounts and growing revenue from existing clients

  • Experience working in fast-moving, service-driven or consulting environments.

Capabilities & Mindset

• • Strong ownership and high standards for quality work

  • Strong business mindset beyond day-to-day client management

  • Comfortable handling complexity, ambiguity and cross-team challenges

  • Strong problem-solving ability with practical execution focus

  • Naturally driven to improve process, service quality and team capability

  • Resilient, mature and able to stay calm under pressure

WHY JOIN THIS ROLE

This role is for someone who enjoys building strong businesses, not simply managing accounts.

You will have the opportunity to:

• • Own and grow a portfolio of leading enterprise clients

  • Lead a high-impact team and shape how client service operates at scale

  • Solve real business challenges across commercial growth, service quality and operations

  • Build stronger systems and improve how teams work together

  • Create long-term impact by strengthening a core business engine of the company.